Terms of Service

1. Agreement to Terms

This website (the "Site") is owned and operated by Frozen Berry ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to our Site and your purchase of our products. By placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Our Products

Frozen Berry provides premium, cold-pressed, flash-frozen juices. We are committed to quality and transparency.

• Product Information: We strive to display product colors and describe ingredients as accurately as possible. Due to the use of natural ingredients, slight variations in color and taste between batches may occur and are not considered defects.
• Product Handling & Consumption: For your safety and to ensure product quality, our juices must be stored in a freezer immediately upon delivery. Once thawed in the refrigerator, they must be consumed within 3 days. We are not liable for any spoilage or degradation in quality resulting from improper storage, handling, or failure to follow consumption guidelines.
• Allergen Information: While we list all ingredients on our product pages, our juices are produced in a facility that may handle common allergens. It is the customer's responsibility to review the ingredient list before consumption.
• Product Availability: All orders are subject to product availability. We reserve the right to discontinue any product at any time.

3. Payments, Shipping, and Returns

Our goal is to ensure a smooth and transparent transaction process.

• Payment: We accept payment through the methods specified at checkout. Full payment is required before an order is dispatched. All transactions are processed through secure, PCI-compliant payment gateways.
• Shipping: Our cold-chain shipping policies, including processing times, rates, and delivery estimates, are outlined on our Shipping Page and are incorporated into these Terms by reference.
• Returns & Refunds: Due to the perishable nature of our products, we cannot accept returns. If you are unsatisfied with your order or believe it is defective, please contact our customer support. Refund or replacement requests are handled on a case-by-case basis at our sole discretion.
• Damages: In the unlikely event that your order arrives thawed or damaged, please contact us within 24 hours of delivery with photographic evidence so we can arrange a replacement or refund.

4. User Accounts

You may create an account to access certain features of our Site. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.

5. Intellectual Property

All content on this Site, including the Frozen Berry name and logo, product names, photographs, text, and website design, is our exclusive property and is protected by copyright and intellectual property laws. You are prohibited from using any of our content for commercial purposes without our prior written consent.

6. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, FROZEN BERRY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SITE OR THE PURCHASE AND CONSUMPTION OF OUR PRODUCTS. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM YOUR PURCHASE SHALL NOT EXCEED THE TOTAL AMOUNT PAID FOR THE PRODUCT IN QUESTION.

7. Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice by updating the "Last Updated" date at the top of this page. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms.

8. Contact Us

If you have any questions about these Terms of Service, please contact us for clarification before making a purchase.